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Devon Welfare Rights Unit (DWRU) was established in 1989 by Citizens Advice with funding from Devon County Council (DCC) to provide support services to Devon CABx and other public / not for profit sector organisations whose work involves advising people about entitlement to benefits.

Devon Welfare Rights Unit is a second tier specialist welfare rights service. This means that we provide support services to organisations rather than directly to members of the public.

The Unit is closing on 31st March 2015, after over 25 years continuous service to the residents of Devon and the public sector organisations who support them, as a combined result of Citizens Advice internal restructure processes and a decision not to pursue a transfer of the unit to CAB Devon (the consortium of Devon CABx).

Discussions have taken place between CAB Devon and Citizens Advice with a view to achieving a seamless transfer of Devon Welfare Rights Unit training and project-based services.

  • Responsibility for the transfer of the management of the CAB Devon volunteer training programme was handed over to CAB Devon at the end of September 2014.
  • Responsibility for the Co-ordination of the Devon Advice Network was transferred to CAB Devon in December 2014.
  • Devon Welfare Rights co-ordination and specialist support responsibilities for Healthwatch Devon will transfer to CAB Devon on 1st April 2015
  • DWRU's Working Age Carers income maximisation service will cease on 31st March 2015 (Final date for new referrals into the service Friday 13th February 2015)
  • Discussions are currently taking place between Devon County Council and CAB Devon re arrangements for the continuation of both Quids 4 Kids and Fairer Charging services from 1st April 2015


The DWRU staff team will do our best to work together with the CAB Devon to make the appropriate service transitions as smooth and seamless as possible.

If you have any queries re the closure of Devon Welfare Rights Unit on 31st March 2015, please contact Nora Corkery, Manager Devon Welfare Rights Unit : nora.corkery@citizensadvice.org.uk.

healthwatch devon

Devon Citizens Advice Bureau are delivery partners for Healthwatch Devon. Six Healthwatch Champions have been recruited to provide one day a week coverage in each of the Devon Bureau. The Healthwatch Champions will be able to assist the public in accessing Healthwatch Devon, gathering stories of experiences of Health and Social Care in Devon and providing advice and information on Health and Social Care Issues.

So if you have something you want to say good or bad about your Health and/or Social Care experiences or you want advice about how to deal with a Health or Social Care issue your local CAB will be able to help.
For further information about Healthwatch Devon and to report Health and Social Care experiences on-line go to  www.cabdevon.org.uk/healthwatch/ or www.healthwatchdevon.co.uk
Call the CAB Devon Adviceline on 03444 111 444 or Healthwatch Devon on 0800 520 0640.

For Current Healthwatch consultations, surveys and engagement opportunities:

Click for more information about Healthwatch Devon  


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